Legal Tech

VLSB evidence shows AI’s ‘benefits’ may not yet be ‘benefits’

Late last week (30 October 2026), the Victorian Legal Services Board (VLSB) and Commissioner’s Legal Services Research Centre published their The Evolving Use of Generative AI: Findings from the 2026 Victorian Lawyer Census.

The voluntary census received responses from 2,221 Victorian qualified lawyers and found:

  • 55% were using AI in legal practice, up from 37% in 2025;
  • 78% of AI users had increased their use during the year;
  • 79% of AI users relied on general-purpose products such as ChatGPT, Claude, Gemini and Copilot; and
  • adoption differences between career stages had largely disappeared among lawyers aged under 60.

Some other significant AI-related takeaways from the Report:

  • Among AI users in fee-charging practice, 26% said AI had produced lower fees for clients. Fee reductions were more common among lawyers principally serving B2B clients.
  • 46% of client-facing lawyers reported clients arriving with inaccurate or misleading information obtained through AI
  • 41% had received AI-generated documents or correspondence requiring correction.
  • Only 10% reported clients arriving with a better understanding of their legal issues because of AI.

One of the biggest red flags to come out of the Report: 46% of lawyers said it increased the time and effort required to deliver services.

Clearly we have a way to go, and while adoption is up its use still needs improvement.

Interesting though, use of general-purpose AI platforms is much higher than I had thought. Which leads to the question: Where’s the governance?

Link to Report

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