Today the Australian Financial Review has published a very interesting article (‘iTunes store for professional services‘) that states:
“Global professional services giants will invest hundreds of millions of dollars over the next 18 months to build iTunes-style repositories of software-supported services that can be distributed to clients through a digital shopfront anywhere in the world.”
going on to state that: “[KPMG] is throwing $US200 million to $US300 million ($425 million) at populating this repository with “disruptive technology assets”“.
All sounds a bit far fetched doesn’t it?
Or does it?
We already know that a number of leading law firms in Australia have developed client facing apps since Gilbert + Tobin’s Telco Navigator app was awarded ‘Services to the industry’ in the professional services category at the 2014 Communications Alliance and CommsDay (ACOMMS) Awards.
Most recently this has included the very informative K&L Gates Hub platform, which is described as being:
“a digital destination for timely insight on critical issues at the intersection of business and law.”
So while law firms may not be throwing $US200 million to $US300 million at this development, there’s little doubt that iTunes (as well as Google Chrome App) may well play a significant role in the way law firms distribute their thought leadership in the future.
And while there is absolutely nothing wrong with this, it made me recall another quote I read this morning to the effect that in the future it may well be the case that your firm’s differentiating factor could be as simple as having the human touch.