Based on interviews with 188 independent lawyers and more than 500 clients, the LexisNexis Bellwether Report 2015: the Age of the Client (published earlier this week) found that:
“80% of lawyers think they’re delivering above average service…
… but only …
…40% of clients say they’re receiving it.”
What does this mean?
- You’re not as good as you think you are; or
- You’re not communicating well enough to your clients the value you bring to the transaction/relationship.
I’ll leave it for you to decide which you think applies to you.