On 11 January Seth Godin blogged ‘Good intentions (how to be on time)‘. Typical Seth, it’s a relatively short post; and typical Seth, it contains an important message – ‘The amplifying factor‘.
In Seth’s words:
The amplifying factor is that when they’re late, people wait for them.
So why is this relevant to your firm?
The answer:- how familiar does this  post by Bruce MacEwen (Adam Smith, esq) sound:
(3) We recently had a meeting scheduled with the partner on the matter at the firm’s offices in midtown. (I was not present.) Our representative—one of the two wardens of St. Michael’s—arrived about five minutes early and ran into the partner in the firm’s reception area; he was heading for the elevator to go out to get coffee.
He kept going.
My colleague sat in the conference room for 15-20 minutes awaiting his return. When he did appear, the plan was to conference in the other St. Michael’s warden on the speakerphone. He didn’t know how to do that.
This is a perfect example of ‘the amplifying factor‘. And in law firms I see this behaviour every single day…
As always, would be interested in your views.